Technical FAQs

To access your course, please log into your account and click on the “MY COURSES” button. Click on the course name to access all course elements. All materials are online.

Our program will track and save ‘slides viewed’ along with your ‘viewing times’ to record your lessons as complete.

If a course does not automatically mark complete, email This email address is being protected from spambots. You need JavaScript enabled to view it. with your username & the lesson name(s). We will review your time stamps on each slide in the lesson and manually mark the lesson complete.

The web browser you use will affect the program performance. If possible, please use:

• On Windows based computers or Android devices, we recommend the most current version of the Google Chrome web browser or Mozilla Firefox.
• On a Mac or Apple device, we recommend most current version of Safari or Google Chrome
• Please avoid using Microsoft Edge or Internet Explorer as they are not fully compatible with our lessons.

For viewing and printing the PDF files, please update to the most current version of Adobe Acrobat Reader